FAQs About Our Earth-Friendly and Sustainable Hats
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Top Questions
- Do your hats have UV protection?
Yes, our hats provide excellent sun protection with a SPF 50+ rating as certified by Solar Light Company.
- Do you offer customization or personalization options?
Currently, we do not offer customization or personalization services. However, our continuously updated designs and collections offer a broad range of options to cater to diverse preferences.
- Are your hats unisex?
Yes, our hats unisex, they fit both men and women.
Fit and Sizing
- What sizes are available?
Our bucket hats come in two sizes, S/M and L/XL. We recommend measuring your head to find the right size. S/M runs small, L/XL runs big.
Our baseball hats are one size, featuring an adjustable clasp at the back for easy adjustment.
Caring for Your Hat
- How do I care for my Peace Love and Giggles hat?
To maintain the quality and longevity of your hat, we recommend hand washing and air drying our baseball hats. Bucket hats can be machine washed on a gentle cycle with mild detergent and air dried.
-Can I iron my hat if it gets wrinkled?
Yes, we recommend steam ironing on a low heat setting for both bucket and baseball hats.
Materials and Sustainability
- What materials are your hats made of?
We utilize high-quality recycled and organic materials such as rPET and organic cotton for durability, comfort, and style. Each product description details the materials used.
Shipping and Tracking
- What is your shipping policy?
We offer free shipping on all orders. Shipping times vary depending on the destination. Detailed information is available on our Shipping Policy page.
- Do you ship internationally?
At this time, we only ship within the United States.
- How can I track my order?
Upon placing an order, you will receive an email confirmation including your order number. Once your order has been shipped, you will receive tracking information. Please allow 3-7 business days for delivery, depending on your location.
- When will my order be shipped?
All orders ship out within three business days.
- Can I modify or cancel my order?
Once an order is placed, no modifications can be made, including changes to items or personal information. Please ensure accuracy with size, color, and address details prior to finalizing your purchase. Unfortunately, we do not accept cancellations at this time.
Returns and Exchanges
- What is your return/exchange policy?
We aim for complete customer satisfaction. Returns and exchanges are accepted within 30 days of purchase. Items must be unworn and in the new condition. Please note that a flat-rate return shipping fee of $4.99 will be deducted from your refund.
-How do I request a return or exchange?
To request a return or exchange, please follow one of these steps
1. Visit the return portal and follow the prompts.
2. Go to the email address used to place the order, click on “View Your Order,” and follow the prompts.
3. Click on the account icon in the navigation bar, enter the email used to purchase the item, and follow the prompts.
- How will I be refunded for a returned item?
If your return is approved, we will process your refund to the original method of payment. The amount will be credited back to your account within 5-7 business days, depending on your bank's processing times.
For further assistance or inquiries, please feel free to visit our contact page. We value your feedback and aim to respond promptly to all inquiries.
